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Study

 

Trainer Guide

 

Core Qualifications

 

Special Qualifications

Core Qualifications

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Training Fields

Modules

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Key qualifications (DAA)
 

Social Skills
Method Skills
Media Skills

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Marketing
(bfi Wien)

Marketing Basics
Low Budget Marketing Instruments
Online Marketing
Development of new Services
Marketing Actionplan

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Customer Relationship
Management

(bfi Wien)

Change of values and quality of touristic Services
New Media and Tourism Polarisation of Markets
Customer Value, Measurement of Customer Satisfaction
The Customer as King, Customer Clubs Communication in the field of Customer Loyality
Customer Win-back

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Human Resource Management
(DAA)

Legal-organisational frame of Personnel work
Personnel Management / Management Concepts
Human Resource Development

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Language and Culture
(DAA)

Intercultural Learning
English for Employees in Tourism
- Reception
- Restaurant
- Tourist-Information
- Tour Operator
- Applications
Preparation of Practical Training Abroad
Support for Individual foreign Language Training