Training Fields

Modules

Key qualifications (DAA)
 

Social Skills
Method Skills
Media Skills

Marketing
(bfi Wien)

Marketing Basics
Low Budget Marketing Instruments
Online Marketing
Development of new Services
Marketing Actionplan

Customer Relationship
Management
(bfi Wien)

Change of values and quality of touristic Services
New Media and Tourism Polarisation of Markets
Customer Value, Measurement of Customer Satisfaction
The Customer as King, Customer Clubs Communication in the field of Customer Loyality
Customer Win-back

Human Resource Management
(DAA)

Legal-organisational frame of Personnel work
Personnel Management / Management Concepts
Human Resource Development

Language and Culture
(DAA)

Intercultural Learning
English for Employees in Tourism
- Reception
- Restaurant
- Tourist-Information
- Tour Operator
- Applications
Preparation of Practical Training Abroad
Support for Individual foreign Language Training